Dancing Bear Tours Terms of Service
Updated February 6th, 2015
This Agreement sets forth the terms and conditions between Dancing Bear Tours and our customers (You) who hire our service. It explains how our service works and specifically limits our liability.
You must read this Agreement prior to hiring our service. Engagement of our service constitutes your agreement to all terms and conditions in this Agreement and you warrant that you understand, are in agreement with, and accept all terms and conditions described below.
Dancing Bear Tours provides private tour guide and shore excursion services to foreign visitors in the St Petersburg, Russia area.
Our clients can contact us 24 hours per day in case of emergency.
Dancing Bear Tours, operator of the dancing-bear-tours(dot)com website, considers itself an elite provider of guide services and conducts itself to a high set of standards.
2. Engagement of Service.
Any currency you bring to Russia must be in *like new* condition, with no creases, rips, or unoriginal markings. It is best to order new money from your bank a few weeks before your departure. The reason why your currency must be in like-new condition is because worn bills are worth LESS in Russia and may not be exchangeable at all. Those that did not take this seriously wasted hours and hours of their valuable St Petersburg time going from one currency exchange booth to another looking for anybody that would trade Rubles with them. Your currency MUST BE like new!
Any balance must be paid in the morning on the last day of your visit.
Monetary gratuities are customary. If you are satisfied with your guide and drivers’ service, it would be good of you to reward them with a bonus.
If you behave inappropriately with your guide, at their discretion they are permitted to abandon their guide assignment with you. In such a situation, there will be no refund of any money paid. We have found these situations to be very rare. As long as you can behave like a normal person, everything will be fine.
3. Cancellations & Refunds
Our guides greatly rely on their guiding income. When you cancel, especially with little or no warning, it hurts them and their families, along with the customer they turned away in order to serve you. Please try to inform us about your cancellation of the trip ASAP and not later than 5 days before your arrival to St Petersburg.
Last minute cancellation due to inclement weather is unacceptable. Bad weather happens often in St Petersburg, thanks to its location beside the Gulf of Finland. Your guide committed themselves to serving you, and that is what will happen.
There are no refunds for the following items purchased in advance on your behalf:
— ballet performances
— opera performances
— circus performances
— museum entry
— train tickets
— hydrofoil tickets
You are strongly encouraged to purchase trip insurance AND medical insurance that will cover you in an overseas location. Many health insurance plans do not cover incidents that happen in other countries. There is not a single tour operator in St Petersburg than can provide foreign clients with medical insurance: otherwise the cost of your tour would be too expensive.
4. Travel essentials
Travelers checks are not recommended because few places accept them in Russia, and they will require time and effort to cash, along with a fee (up to 3%) from whoever cashes it.
Do not count on an ATM card to get money for a considerable sum. There could be a problem with your bank freezing your account for an attempted withdrawal inside Russia. Street vendors accept everything: any currency and even credit cards.
5. Acceptance of risk
Your use of our services and the services we arrange for you are at your own risk. Your guide will do his or her best to steer you away from trouble and watch over you, but if you sustain any injuries while you are in Russia, even if you are with your guide, you agree that we are not liable in any way.
How you can get hurt in St Petersburg:
Crossing the street. You must exercise extreme caution when crossing any street in Russia. Do not assume that they will see you and stop in time.
You should not walk with a wallet in your back pocket. Expect that there are people around you looking for an easy target. Just show your common sense: there are a lot of pickpockets in St Petersburg as in any big city in the world.
These are some of the risk factors involved with visiting St Petersburg. You agree that when you hire our service, we will not be liable in any way if you get hurt while in St Petersburg or anywhere in Russia.
You voluntarily assume all risk and hereby forever release Dancing Bear Tours, it’s officers, shareholders/owners, affiliates, employees, agents, successors, assigns, directors from any and all claims and causes of action arising from any damages or injuries or death resulting from your trip to St Petersburg.
If you submit comments, suggestions, ideas, testimonials, feedback, enhancement requests, recommendations, or other information or materials to Dancing Bear Tours, whatever you submit will become and remain in perpetuity the exclusive property of Dancing Bear Tours
7. Limitation of liability
Under no circumstances will Dancing Bear Tours, its officers, shareholders/owners, employees, agents, affiliates, licensors, successors or assigns, be liable to you for any direct or indirect, incidental, consequential, special or exemplary damages arising out of this Agreement and/or the services rendered by or through Dancing Bear Tours You expressly agree that use of any Dancing Bear Tours services are solely at your own risk.
THE SERVICE IS PROVIDED ON AN «AS-IS», «AS AVAILABLE» BASIS. DANCING BEAR TOURS, ITS AFFILIATES, AGENTS, OFFICERS, SHAREHOLDERS/OWNERS, EMPLOYEES, SUCCESSORS, ASSIGNS AND LICENSORS, DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE, OR THE SERVICE ITSELF. NEITHER DANCING BEAR TOURS NOR ANY OF ITS AFFILIATES, AGENTS, OFFICERS, SHAREHOLDERS/OWNERS, EMPLOYEES, SUCCESSORS, ASSIGNS OR LICENSORS, SHALL BE LIABLE TO THE SERVICE USER OR ANYONE ELSE FOR ANY LOSS OR INJURY CAUSED IN WHOLE OR IN PART BY ITS NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL IN DELIVERING THE SERVICE AND ANY INFORMATION THROUGH THE SERVICE. IN NO EVENT WILL DANCING BEAR TOURS, ITS AFFILIATES, AGENTS, OFFICERS, SHAREHOLDERS/OWNERS, EMPLOYEES, SUCCESSORS, ASSIGNS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY THE YOU IN RELIANCE ON SUCH INFORMATION, OR FOR DIRECT, CONSEQUENTIAL, SPECIAL OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SERVICE USER AGREES THAT THE LIABILITY OF DANCING BEAR TOURS, ITS AFFILIATES, AGENTS, OFFICERS, SHAREHOLDERS/OWNERS, EMPLOYEES, SUCCESSORS, ASSIGNS AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE), IN ANY WAY CONNECTED WITH THE SERVICE OR THE INFORMATION PROVIDED THROUGH THE SERVICE, SHALL NOT EXCEED ONE HUNDRED ($100.00) U.S. DOLLARS.
You agree to indemnify and hold Dancing Bear Tours, its subsidiaries, affiliates, officers, shareholders/owners, employees, agents, partners, licensors, successors and assigns harmless from ANY loss, liability, claim, or demand, including reasonable attorney’s fees, made by any party due to or arising out of your use of our services.
9. Court of venue
This Agreement is governed by the laws of St Petersburg, Russia without regard to its principles on conflicts of laws. Any dispute between Dancing Bear Tours and you relating to this Agreement and services provided by/through us shall first be attempted to be reasonably resolved between the parties. If a dispute cannot be resolved by the parties, you agree that the dispute will ONLY be resolved in the courts of St Petersburg, Russia within 5 months (150 days) after the dispute arose. Otherwise, such cause of action is permanently barred. No other court shall have jurisdiction.
10. Third party notification
If you are arranging travel for others, you agree to convey the entire content of these terms and conditions to those participants. If they do not agree to these terms and conditions, then do not use our services.
If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. These Terms of Service,
as presently in effect, and as modified from time to time, constitute the entire agreement between the parties with respect to the subject matter hereof and govern your use of the Service. It supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter (including, but not limited to, prior versions of the Terms of Service).
You understand and agree that this Agreement and any notices given pursuant to this Agreement are enforceable in electronic format.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SERVICE.